October 1, 2026
Under European consumer legislation, you have the right to withdraw from the contract within 14 calendar days of receiving your order, without needing to justify your decision. To exercise this right, you must inform us via a clear statement (email or the contact form) of your decision to withdraw.
Products must be returned in their original condition, unused, in the original packaging and with all accessories. Assembled or specially configured products (equipped boxes, custom wiring) are excluded from the right of withdrawal if they were made to your specifications (in accordance with Article 16(c) of Directive 2011/83/EU).
The direct costs of return (return shipping) are borne by you, except when the received product is defective or does not match the order. In that case, we will cover the costs and arrange the return.
We will reimburse all payments received, including delivery costs (except for supplementary costs arising from choosing a delivery method other than the standard one we offer), without delay and in any case within 14 days of receiving the return. Reimbursement is made using the same means of payment as the initial transaction.
If you receive a defective product, please contact us within 7 days of receipt. We will remedy the situation by replacement, repair or refund, in accordance with the legal guarantee of conformity.
To initiate a return, write to us via the Contact page, including your order number and the reason for the return. We will send you shipping instructions by email.